Refund & Cancellation Policy

In short

Masterclass registration

Masterclass registrations are non-refundable. The fee reserves a limited seat and covers the live session.

If you cannot attend, message us before the session starts and we will move your registration to the next available session, once. If we cancel a session and cannot offer a new date, we will refund the full registration fee.

Recordings and digital products

Because digital products are delivered instantly and cannot be returned, recordings, the ICA Vault, templates and other downloadable or online resources are non-refundable once access has been sent to you. If you cannot open something you bought, contact us and we will fix it or resend it.

Strategy calls

• The strategy call fee is non-refundable once your call is booked.
• You can reschedule once by giving at least 24 hours' notice through your booking link or by messaging us.
• If you do not join within 10 minutes of the start time and have not told us in advance, the call is treated as completed.
• If we need to cancel your call and cannot offer a new slot within 14 days, we will refund the full fee.

Programs

The Global Client Intensive, Global Acquisition Hub and Global Acquisition Engine are high-touch programs with limited places, and work for them starts as soon as you enrol. Refund and cancellation terms for each program are set out in the enrolment or service agreement you accept when you join. Unless that agreement says otherwise, program fees are non-refundable once access to the program, onboarding or delivery has started.

If something serious stops you from continuing, talk to us. We will do what we reasonably can, such as pausing your access or moving you to a later batch.

Duplicate or failed payments

If you were charged twice for the same item, or money was deducted but your registration or order did not go through, we will refund the extra amount in full after checking it with our payment partner. Approved refunds are sent to your original payment method within 5 to 7 working days. Your bank may take a few more days to show it.

How to ask for help or a refund

Email connect@icaframework.com within 7 days of the payment with:

• Your full name and the email or phone number you used.
• Your payment ID or a screenshot of the payment.
• What you bought and what went wrong.

We will reply within 2 working days and tell you the outcome within 7 working days.

Chargebacks

Please contact us before raising a dispute with your bank. If a chargeback is raised for a service that was delivered, we will share proof of delivery with the bank, and access to all our services may be suspended while the dispute is open.

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